Q. Who is FEELDOM?

A. We are a team designers who want to make your life easier by creating premium products engineered specifically for people with disabilities, people who use mobility devices and people with low vision. FEELDOM, Co., Ltd. is a small, woman-owned business (social enterprise company) located in Seoul, S. Korea. We started in 2019 in response to people in the disability community who desired to see their lifestyles represented in high-quality, attractive and functional gear that is stylish and modern. We believe everyone deserves to look good and feel good, too! We base our inventions and designs on our customers' needs and desires through direct communication and involvement in various disability organizations.

Q. Why are FEELDOM bags so expensive?

A. FEELDOM bags and are hand-crafted from premium materials, and are carfully assembled by our team of local skilled craftspeople here in Seoul, Korea, who have over 30 years experience. All of our fabrics and components are manufactured in Korea, which means we don't outsource our materials or labor from other countries. FEELDOM's bags are designed by our team in partnership with people with disabilities, and are officially registered. Guaranteed to meet the highest quality standards, every Feeldom bag comes with a 5-year warranty.

Q. Where does FEELDOM's name come from?

A. FEEL + freeDOM = FEELDOM 

Living with a disability brings many challenges and discomforts. We at Feeldom know how important it is to have FREEDOM to move around and be independent. Our aim is to find solutions to mobility challenges people with disabilities and caregiveres face on a daily basis, and create a meaningful product that improves people's lives on many levels. We also want you to FEEL good and look good, so all of our products aim to be stylish as well as ultra-functional. 

Feel the Freedom to Move

Everyone Deserves High Quality

Engineered to Solve Mobility Challenges

Love for People is the Passion that Guides Us

Designed by Actual Wheelchair Users

Obsessed with Efficient Functionality

Made Tough to Last a Lifetime

Q. Who is the little doggie character?

A.  Introducing "Goldie," FEELDOM's little service pup. Goldie represents our spirit of service to the disability community. You can find Goldie and her friends on our tags, keychains and other products. Goldie's positive attitude and energy are reflected in every bag we make, reminding us to use our talents to serve others. Now that's a good doggie!  

Q. Why are your bags often "sold out"?

A. That just means more are on the way... FEELDOM bags are hand-made in small batches, because we are constantly upgrading our products based on user feedback. That way, we can always improve our designs each time we make more. It takes 2 to 3 months to make and transport products from our workshop in Seoul to the USA by ship. We prefer to save costs and the environment by using air-freight as little as possible. We always take reservations for sold-out products (contact ifeeldom@feeldomlife.com), and we keep some items in stock our Amazon shop as a backup. (www.amazon.com/feeldom) ...but we can definitely say they're worth the wait :)

Q. Who are FEELDOM bags made for?

A. We are proud to say, "Everyone!" That's because while many of our bags are made for people who use wheelchairs and walkers, #wheelchairfit (Max, Star, Chic, Jayu, Buddy), and people with low vision #lowvisionfit (Performance Block series, Jayu), the bags in our #flexiblefit line are adaptable to mobility devices as well as shoulder carry. (Chic, Buddy, Jayu).  They are great for ambulatory wheelchair users. Even people without disabilities love our backpacks and pouches because they are so user-friendly. As you can see, there is a lot of crossover going on, which comes from our obsession with over-engineering.  One Bag for All!

Q. What goes into making a FEELDOM Premium bag?

A. Most of Feeldom's costs are associated with sourcing local skilled labor (25%), premium domestic fabrics and custom made components. Shipping, handling and storage fees from international sales average 30%.  Donations* based on sales revenue reflect 10-15%, which is the major way Feeldom actively supports the disability community. Our focused advertising and minimal packaging account for just 15-20%.  Research and development is done in-house by us, minimizing costs to about 5%. The remaining <10% reflects our modest profit margin by which we can sustain overhead costs and re-invest into developing new products that improve people's lives.

~ FEELDOM's Logos and what they mean:  ~

At first glance, a simple circle seems to represent the wheel of a wheelchair, the quintessential invention that brings mobility to people with disabilities. However, our logo goes deeper than that.  The line of the circle represents the right path.  Feeldom has a philosophy that our methods must reflect integrity, honesty and compassion for the people we serve. The dot represents the person for whom each product is designed. When we keep the person in the center of the path, and aim to keep true and fair business practices, we can stay true to Feeldom's mission to create amazing products using the best materials to improve people's lives.

Our motto, "One Bag for All," lets people know that we are a company focused on making premium bags and backpacks. Our social mission and vision are summed up in this phrase.

First, we believe that FEELDOM bags can serve every kind of person in the world, whether disabled or non-disabled. Each bag we make is multi-functional and adaptive in its unique way. We are striving daily to improve our product lines to meet many various needs so that people can have "One Bag" that serves multiple purposes, rather than carrying multiple bags that may not meet their specific needs.

Second, FEELDOM's social mission is to provide our bags and backpacks to charities, organizations and individuals who may not be able to purchase them for themselves. Even though we are a small company, and our product donations reflect just under 10~15% of our total  production, we are making a difference "One Bag" at a time.  With your purchase of Feeldom products from this website, as well as any tips or donations at checkout, we are able to sustainably keep our social mission going.  This is truly a group effort, and we are grateful for all the support we continue to receive from our wonderful customers.  Thank you for choosing FEELDOM!

LOCALLY HAND-CRAFTED BY FEELDOM's expert bag-makers in Seoul, S. Korea with specialized components.

• Molded Zipper Rings: Hard plastic with metal inlay
• Ballistic Nylon Shell Material + Water-resistant coating. Standard Fabric: N1680D T/M, Limited Edition Fabric: N/840D T/M TWILL
• Structural / Thermal Insulation Material: Toilon- an odorless, lightweight polyethelene foam padding.
• Silicone-Free, Latex-Free
• All materials* manufactured in S. Korea.

*exception: carabiner

At Feeldom, we aim to do whatever it takes to make
your purchase and product an exciting experience.

All Wheelchair Bags and Backpacks are covered by our Manufacturer's Quality Warranty up to 5 years from purchase.

Please treat your bag kindly, and it will serve you with joy for many years.

In case you are not completely satisfied with your Feeldom product:

A. Contact customer support. ifeeldom@feeldomlife.com Please let us know your name or order number*. Describe the issue in detail so we can make the proper adjustments as soon as possible. A photo is very helpful, if possible.

* ONLY Valid purchases made from

• Feeldomlife.com
• Amazon.com/Feeldom
• Expo / Conference Event
• Authorized Re-seller:

1. AUSTRALIA - Accsbl.com

2. USA - Frog Legs, Inc.

3. NewTech Mobility, Phoenix

B. Use the return label enclosed in your order to send us back the package if necessary. We promise to make it right! Your return label issued at no cost to you, and is valid for 30 days from purchase. Please note that returns must follow the specifications.

Return / Exchange Options:

#1. 30-day return/refund or exchange guarantee. Please notify us of any issue as soon as possible, so we can fix it right away. We will be glad to resolve the issue quickly and to your satisfaction. If you feel that your Feeldom product is not functioning properly, please contact us and
we can address the issue in each specific case. Full refund or exchange is available only within the 30-day period from purchase.

#2. FEELDOM's 5-year Manufacturer's Quality Warranty allows you to have your bag repaired or replaced if there was an issue with manufacturing quality. Please keep your invoice / warranty card as proof of purchase in case of claiming your warranty. Must comply with the following guidelines below (*b.)
Simply contact customer support, and we will gladly assist you.

a. Although we check our products thoroughly, there could be the unfortunate case of manufacturing defect or an item being damaged in transit. We will offer an exchange of the same product or a full refund in this case, if reported within the 30-day range. If we sent you the wrong color or size by accident, the 30-day exchange or refund will apply as well.

*b. Product must not have been cut (box opened with a knife, for example), washed in a washing machine or dry-cleaned, bleached, spilled on by beverage, oil or chemical agent, deformed by heat (like melted by cigarette or touching a heater) or abused by not being used according to its intended purpose.
Zipper rings are not intended for load-bearing or for lifting or hanging the bag. In the case of zipper abuse, we will not be able to refund or exchange your item.

c. If you would like to exchange the color or size because you're not satisfied with how it fits or looks,
or it was purchased as a gift and the receiver would like to exchange it, within 30 days you must contact us. Upon returning a completely new / unused product for an exchange or refund within 30 days, we will gladly help you find the perfect item for you or your loved one without
further delay.

d. In the rare case your item has a missing component (such as strap or clip),
we will send you the missing component immediately. If we can't - we will gladly exchange the entire product.

Customer Service: ifeeldom@feeldomlife.com

Please kindly allow 24 hours for a response, due to time zone difference in Seoul, Korea.

 

CARE INSTRUCTIONS for your FEELDOM BAG

(Click Link to View in Google Docs)

Care Instructions and Warning (ENGLISH)

1. DO NOT MACHINE WASH.

         NO DRYER  /  NO IRON  /  NO DRY CLEAN  /   NO BLEACH.

2. Spot wash gently by hand with water, or with a mild soap.
3. Air dry thoroughly to prevent rust on metal components.
4. Keep out of direct sunlight for prolonged periods to prevent fading.
5. Avoid direct contact with oils, which can stain nylon.
6. Do not crease. Fabric can become weakened along the crease lines.
7. Ring zippers are not meant to be used for lifting or hanging the bag. Using the zippers with extreme force may cause weakening.
8. Fabric is water-resistant, but zippers may leak water in heavy rain. Please use caution. FEELDOM waterproof rain-cover is recommended.

QUESTIONS or CONCERNS?

FEELDOM Customer Care:    ifeeldom@feeldomlife.com

취급상 주의사항  (Korean)

손 세탁    / x   드라이   x   /   x  염소 산소 표백  x

고객 문의:  ifeeldom@naver.com  |   02-432-9633

(주) 필덤 -  서울 중랑구 동일로 109길 17 (B1) 02129

 

2-Year Global Warranty  /  5- year Warranty (USA)

(Click Link to veiw in Google Docs)

 

USA Shipping:

📫FREE * with $50+ purchase.

& Qualifying Returns in the Continental USA Only.

📦Domestic Shipping from Pennsylvania (7-10 days) via UPS Ground.

*AK, HI requires a surcharge.

✈ INTERNATIONAL Shipping:

Please include your phone number in the order.

🌏We ship directly from our workshop in Seoul, S. Korea. EMS Express (7-10 days). Shipping rates include insurance and handling.

🗺️ Don't see your country?

Please email us to complete your order, as we need to first confirm your address and any specific shipping costs.

1. Order selection(s)

2. NAME / ADDRESS / ZIP / COUNTRY / PHONE / EMAIL

3. email to: ifeeldom@feeldomlife.com

4. We will send you the invoice. Simply pay the invoice to complete your order.

🦘AUSTRALIAN

Please visit www.accsbl.com for NDIS-Compliant checkout and domestic shipping.

Email for assistance: hello@accsbl.com

🥋KOREAN

한국어: 국내 택배 가능합니다.

주문: 네이버 스마트스토어

https://smartstore.naver.com/ifeeldom

상담/ 문의:

02) 432-9633 감사합니다. ifeeldom@naver.com

• The Mobility Independence Foundation
• Assistive Tech Financial Resources
• Resources for Disability-related Grants and Assistance (United Spinal)
• HELP HOPE LIVE - Medical Fund-raising Support